Privacy & Security

jaya9bd Privacy Policy — Your Data Is Completely Safe With Us

We believe your personal data is your asset. jaya9bdThis page explains, in plain language, how your data is collected, how it is used, and how it is kept secure on our platform.

Last Updated: 1 January 2026
GDPR compliant
In plain English
Data Collection Use of Information Data Sharing Security Measures Cookie Policy Your Rights Child Protection Policy Changes Contact
Who This Policy Applies To

This Privacy Policy jaya9bdThis applies to all users — those who access our website, mobile app, or any other service we offer. By using our platform, you agree to this policy.

01 — What Information We Collect

From registration through to all gaming activity

jaya9bdWhen you create an account or use the platform, we collect certain information — with one purpose only: to provide you with a better and more secure experience.

1.1 Information You Provide Directly

The information you provide at registration includes:

  • Identity Information: Name, date of birth, national ID number
  • Contact Information: Mobile number, email address
  • Address: District, Division (optional)
  • Payment Information: bKash / Nagad / Rocket number (fully encrypted)
  • KYC Documents: Photo of national ID or passport (required before your first withdrawal only)

1.2 Automatically Collected Information

When you use the platform, certain information is collected automatically:

  • Device type, operating system, browser
  • IP address (for login security)
  • Cookies & Analytics Data
  • Gaming activity logs (which game, when, and for how long)
  • Transaction History
Please Note

We never collect your full payment PIN, OTP, or password. This information stays on your device at all times.

1.3 Information Received from Third Parties

In some cases, we receive information from third parties — such as transaction confirmations from payment processors. This data is used solely for security verification purposes.

02 — How Your Information Is Used

Each piece of data is used for a specific purpose only

jaya9bdEvery piece of data collected on - has a specific and transparent purpose. We never use your information unnecessarily.

Data TypePurpose of UseRetention Period
Identity InformationAccount creation & verificationFor as long as your account remains active
Payment InformationTransaction Processing5 Years (as required by law)
Gaming LogsSecurity & Dispute Resolution2 Years
IP addressFraud Prevention90 Days
Device InformationSecurity VerificationUntil end of login session
Cookie DataImproving User Experience30 Days

2.1 Primary Use Cases

  • Account creation, verification & management
  • Fast & Secure Payment Processing
  • Prevention of fraud, multiple accounts, and money laundering
  • Customer Support — verifying information to resolve issues
  • Sending personalized bonuses & offers (with your consent)
  • Legal Compliance
03 — Data Sharing Policy

When and with whom your information may be shared

jaya9bd never sells your data. That is our most fundamental promise. However, in certain specific circumstances, information may be shared:

3.1 Service Providers

Our payment processors (bKash, Nagad, Rocket), game software providers, and security specialists receive only the limited data they need to perform their specific roles — and all are bound by our privacy policy.

3.2 Legal Obligations

If we receive a lawful order from a court, investigative body, or regulatory authority, we are obligated to provide the required information. In such cases, we will notify you in advance wherever possible.

3.3 What Is Never Shared

  • Selling data to advertisers
  • Sharing data for third-party marketing
  • Use for unrelated commercial purposes
  • Disclosing your identity without consent
Important

Jaya9bd will never ask for your personal information by phone or email. If anyone contacts you claiming to be us and requests such information, it is a scam — report it to support@jaya9bd.wine immediately.

04 — Security Measures

How your data is being protected

Data Security jaya9bd We follow the highest industry standards and continuously upgrade our security infrastructure.

4.1 Technical Safeguards

  • AES-256 Encryption: For the storage of all sensitive data,
  • SSL/TLS: All communications on the website and app are encrypted
  • Two-Factor Authentication (2FA): For login protection,
  • Firewall & IDS: To prevent unauthorized access
  • Regular Security Audits: By third-party specialists

4.2 Organisational Security

  • Only trained personnel can access data on a need-to-know basis
  • Every staff member has signed a confidentiality agreement
  • Data access is logged and reviewed on a regular basis
  • Users will be notified within 72 hours in the event of a data breach
Do Your Part Too

Use a strong password, keep 2FA enabled, and report any suspicious activity to us immediately. Security is a shared responsibility.

05 — Cookie & Tracking Policy

What Are Cookies and How Do We Use Them

Cookies are small text files stored in your browser. jaya9bd's website and app use cookies to enhance your experience.

5.1 Types of Cookies

  • Essential Cookies: Required for login sessions and security — these cannot be disabled
  • Functional Cookies: Remembers your preferred language and settings
  • Analytics Cookies: To understand which pages are used most (without identifying individuals)

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. However, doing so may affect the functionality of certain features.

We do not use any third-party advertising tracking cookies.

06 — Your Data Rights

You have full control over your own data

jaya9bdYour data belongs to you. We are simply its custodian. You have the following rights:

Right to Access Your Data

You can request to view all information we hold about you at any time.

Right to Rectification

You can request corrections to any inaccurate information.

Right to Erasure

You may request that your data be deleted after your account is closed.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Right to Data Portability

You may request a downloadable copy of your data at any time.

Right to Opt Out of Marketing

You can opt out of promotional messages at any time.

To exercise your rights

To exercise any of the rights listed above, email us at support@jaya9bd.wine. We will respond within 30 days.

07 — Protection of Minors

No one under the age of 18 is permitted to use this service

jaya9bd's services are intended for adults aged 18 and above only. We do not knowingly collect personal information from minors.

  • Age is verified at the point of registration
  • KYC documents may be requested if suspicious activity is detected
  • Any account found to belong to a minor will be suspended immediately
  • Any data on record will be permanently deleted

If you become aware that a minor jaya9bd is being used, please contact us.

08 — Privacy Policy Changes

When and how this policy may be updated

jaya9bd It continuously improves its services and technology — which means this Privacy Policy may be updated from time to time.

  • At least 7 days' notice will be given before any significant changes
  • Notifications will be sent via email, SMS, and in-app push notifications
  • The date of any update will always be visible at the top of the page
  • Continued use of the platform after changes constitutes acceptance of the updated policy
  • If you do not agree to the updated policy, you will be given the option to close your account
09 — Privacy Contact Information

If you have any questions or complaints, please get in touch with us

If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:

  • Email: support@jaya9bd.wine
  • Subject: Write "Privacy Request" in the subject line
  • Live Chat: Available 24/7 on the app or website
  • Response Time: 48 hours by email, 5 minutes via chat

For more general questions, visit our FAQ Page View.

Privacy FAQs

No, never. jaya9bd does not sell your personal information to any third party. This is our most fundamental commitment.

Following a closure request, all data will be deleted except for the minimum legally required information (5 years of transaction records).

Only you and a limited number of authorised staff can access your account information. Enabling 2FA provides an additional layer of security.

Yes. Your bKash/Nagad/Rocket number is stored with AES-256 encryption. We never store your full payment PIN or OTP.

Yes, at any time. Update your notification preferences in Account Settings, or let our support team know.
Our Commitment

Your privacy is protected by 6 layers of security at jaya9bd

Each layer works independently — together, they provide the highest level of protection for your data.

01
AES-256 Encryption

We use the same encryption trusted by banks and the military. Every piece of your data is stored in an encrypted state.

02
Third-Party Security Audit

Every 6 months, independent cybersecurity experts audit our systems. Any vulnerabilities identified are resolved within 24 hours.

03
Your data is never sold — not ever

Our business model does not rely on selling data. We never sell or rent your personal information to any third party.

04
You are in control of your data

View, correct, or delete your data at any time — it is your legal right, and we respect it.

05
Rapid Breach Notification

In the event of a data breach, all users will be notified within 72 hours as required by law. Transparency is at the core of how we operate.

06
Full transparency in Bangla

Nothing is hidden behind complex legal language. Our full Privacy Policy is written in plain, straightforward terms — so every user can understand it completely.

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Trust Us, Play Safe

jaya9bd's your data and money are completely safe. Join today and enjoy a secure gaming experience.

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